Thank you for shopping at LovelyNails.pk. We strive to provide high-quality nail products and customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy outlined below:

1. Returns

1.1. Eligibility: You may be eligible for a return if you meet the following conditions:

• The item(s) must be in unused and undamaged condition.
• The item(s) must be returned within [insert number] days from the date of delivery.
• The item(s) must be accompanied by the original receipt or proof of purchase.

1.2. Non-eligible Items: The following items are not eligible for return:

• Nail polishes, nail gels, or other nail products that have been opened or used.
• Products that are marked as non-returnable or final sale.

1.3. Return Process:

• Please contact our customer support team at [insert contact information] to initiate a return.
• Provide your order details and a clear explanation of the reason for the return.
• Our customer support team will guide you through the return process, including providing the return address.
• You are responsible for the return shipping costs, unless the return is due to our error or a defective product.

1.4. Inspection and Refund:

• Once we receive the returned item(s), our team will inspect them for eligibility and condition.
• If the return is approved, we will process a refund to your original payment method.
• Please allow [insert number] business days for the refund to be processed and reflected in your account.

2. Exchanges

2.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

3. Damaged or Defective Items

3.1. If you receive a damaged or defective item, please contact our customer support team within [insert number] days of delivery. 3.2. Provide your order details and clear photos or a description of the damage or defect. 3.3. We will assess the situation and provide further instructions on returning the item or issuing a replacement or refund, as appropriate.

4. Cancellations

4.1. If you need to cancel an order, please contact our customer support team as soon as possible. 4.2. We will do our best to accommodate your request if the order has not already been shipped. Once shipped, the standard return process applies.

5. Contact Us

If you have any questions or need further assistance regarding our return and refund policy, please contact our customer support team at:

LovelyNails.pk Email: support@lovelynails.pk Phone: [0335-8002228]

Please allow us reasonable time to respond to your inquiries and requests.

6. Policy Changes

We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically.

Note: This Return & Refund Policy is provided as general information. Please review the specific terms and conditions applicable to your purchase during the checkout process.